How to find your printer model
Look for the model on the printer’s label, for example HL-L2350DW or DeskJet 2755e. Copy the whole name, including the letters at the end.
Where to look
- Look on the front panel, rear label, inside the front door or near the paper tray. Do not open service panels or remove parts just to find a label.
- Copy the full printed model, such as Brother HL-L2350DW or HP DeskJet 2755e. Include hyphens and letters when available.
- If the physical label is unavailable, check the original box, purchase record or the printer’s own information page. An existing computer queue can have a custom name, so cross-check it.
Model number versus serial number
A model identifies a product type and is useful for a public driver search. A serial number identifies your individual device. You do not need to send PDrivers a serial number. Some manufacturer support tools may request it on their own official site.
Common naming patterns
- HP: keep the family and the number — DeskJet 2755e, OfficeJet Pro 9015e or LaserJet Pro M15w. Pro, e, w and Plus can matter.
- Brother: keep HL, DCP or MFC and the full suffix. HL-L2350DW and HL-L2395DW do not have the same hardware functions.
- Canon: PIXMA G and TS models, and laser LBP or MF models, use different support entries and sometimes different driver families.
- Epson: check ET-, L- or WF-series numbers and the sales region. A regional lookalike is not automatically a shared-driver model.
Now check the computer
On Windows, open Settings → System → About to check the Windows version and System type. On Mac, open About This Mac for the macOS version and chip. Use the details of the computer you are installing on, which may be different from the phone you are using to read this guide.